Customer Service Policy

We provide professional pre sale consulting services for all custom mechanical keyboard products covering device compatibility confirmation for Mac Windows and mobile phone systems personalized customization scheme guidance accessory matching advice and product function parameter interpretation our service team offers accurate and detailed answers to help customers confirm suitable keyboard configurations and adaptation solutions before placing orders
We support flexible order modification and adjustment services for unpaid and unshipped orders customers can apply for configuration adjustment customization content modification address revision and order information correction within valid time we strictly follow customer requirements to adjust order details and confirm updated information with customers to avoid order errors
We implement rigorous product inspection and quality control procedures before shipment every custom mechanical keyboard is fully tested on key triggering sensitivity multi device connection stability lighting function normal operation and system adaptation compatibility with Mac Windows iOS and Android devices qualified products will be packaged with shockproof and dustproof materials to ensure intact delivery
We provide reliable after sales quality warranty services for all finished custom mechanical keyboards the warranty covers all manufacturing defects including abnormal switch triggering circuit failure connection malfunction and non artificial structural damage during normal daily use office and cross device operation we offer free repair and replacement services for qualified faulty products within the warranty period
We deliver exclusive technical support for multi device adaptation and customized setting problems customers can consult our professional team about keyboard pairing debugging system adaptation firmware update function key programming and lighting effect adjustment for Mac Windows and mobile devices we provide step by step operation guidance to solve all usage and adaptation problems
We support reasonable return and exchange services for non personalized customized products under unused and intact condition customers can apply for return or exchange due to product quality problems mismatched device compatibility and undetected functional defects after receiving goods we strictly comply with standardized review procedures to ensure efficient and fair handling of every application
We provide targeted after sales maintenance services for manually customized keyboard accessories including replacement and maintenance of mechanical switches keycaps stabilizers and connection modules we offer professional accessory matching suggestions and maintenance guidance to extend the service life of custom mechanical keyboards and maintain stable operating performance
We conduct regular customer follow up and usage feedback collection services after customers receive products we actively understand customers actual usage experience in cross device scenarios including office typing creative creation and daily mobile operation we absorb reasonable customer suggestions to optimize product design customization schemes and service processes continuously
We provide efficient customer problem response and dispute resolution services all customer consultations complaints and problem feedback will be responded to within the specified time our team adheres to a customer oriented principle to accurately locate problems formulate targeted solutions and complete problem handling and follow up confirmation efficiently
We protect customer personal information and order data strictly all customer registration information order details customization requirements and device usage related data will be kept confidentially we will not disclose sell or illegally use any customer private information ensuring the security and privacy of every customer’s data