Terms of Purchase

These Terms of Purchase govern all order placement transaction fulfillment and post purchase behaviors between our platform and customers who purchase custom mechanical keyboards and compatible accessories designed for Mac Windows and mobile device use completing a purchase on our website constitutes full voluntary acceptance and compliance with all the terms and conditions listed below
All product listings on our website including custom mechanical keyboards standard keyboard models and supporting accessories serve as legitimate product introduction and display content all displayed parameters functional descriptions multi device adaptation features and appearance introductions are accurate and updated in real time we reserve the right to adjust product configurations styles and accessory combinations according to production optimization and technical iteration
Customers are solely responsible for confirming product compatibility before placing any order it is the customer’s obligation to verify the adaptability of custom mechanical keyboards with their personal Mac Windows mobile phone systems and device models we provide detailed adaptation descriptions on each product page to assist customers in making accurate purchasing decisions
All custom mechanical keyboard orders are confirmed valid after successful payment submission unpaid orders will not enter production packaging or reservation procedures we reserve the right to cancel unconfirmed long term unpaid orders to ensure reasonable inventory and production arrangement without prior notice
For personalized custom keyboard orders all customized parameters confirmed and submitted by customers including switch types keycap styles layout adjustments function key programming and custom lighting settings will be strictly followed for production once the custom order enters the production process no arbitrary modification cancellation or alteration is allowed to avoid production resource waste
All product prices displayed on our website are final transaction prices for corresponding configurations prices cover standard product production configuration costs and do not include international shipping fees customs duties tax charges or other additional logistics related fees unless otherwise specified on the product page
We arrange product shipment strictly in accordance with order sequence and production cycle standard in stock products will be shipped within conventional processing time while personalized custom mechanical keyboards require independent production and debugging which will take longer processing period we will not be liable for reasonable delivery delays caused by customized production procedures
Customers must provide accurate and complete delivery information including recipient name contact information and detailed shipping address when placing orders incorrect incomplete or invalid address information provided by customers that leads to delivery failure package return or lost goods shall be borne by the customer
After product delivery customers shall complete package inspection and product function check in a timely manner including appearance integrity accessory completeness and normal connection and use functions on Mac Windows and mobile devices any problems such as damage missing parts or functional abnormalities need to be fed back to our customer service team within the specified time limit
We provide official product warranty and technical support services in strict accordance with our after sales policy all warranty services only apply to products used in accordance with official operation guidelines equipment failure damage or malfunction caused by private disassembly unauthorized modification improper use and external impact will void the warranty qualification
Customers shall not use our purchased mechanical keyboard products for illegal improper or unauthorized commercial secondary processing and resale behaviors any loss risk and legal liability caused by illegal use or unauthorized commercial operation by customers shall be independently borne by the customer
We reserve the right to update adjust and revise these Terms of Purchase according to business development industry norms and compliance requirements the updated terms will take effect immediately after being published on the official website continuous use of our website and purchase of products after revision announcement is regarded as recognition of the updated terms
Any transaction disputes arising from order purchase production shipment after sales and other links will be resolved through friendly negotiation based on the terms stipulated in this purchase agreement if negotiation fails both parties shall abide by the relevant prevailing industry compliance rules for settlement