Shipping Policy

This Shipping Policy applies to all orders of custom mechanical keyboards and supporting accessories compatible with Mac Windows and mobile devices placed on our official website and clarifies unified shipping standards delivery time logistics rules and relevant service regulations for all global customer orders
We provide unified free worldwide shipping service for all qualified orders on our platform no shipping fees additional logistics charges or regional surcharges will be collected from customers regardless of the customer’s shipping region and order commodity type
All confirmed and fully paid orders will enter our warehouse processing and shipment preparation stage within one to three working days our team completes product final inspection packaging sorting and logistics dispatching procedures efficiently to ensure fast order shipment for all standard and personalized customized keyboard products
All shipped orders enjoy a unified delivery cycle ranging from six to twelve working days this estimated delivery time covers the entire logistics process including transit customs clearance and local distribution and applies to all valid shipping regions served by our official logistics partners
The estimated delivery time is a reference standard for conventional logistics transportation we do not provide expedited shipping services for any orders customers can only follow the standard six to twelve working days delivery cycle for order receipt after shipment dispatching
Customers are required to provide accurate complete and valid shipping information including detailed delivery address recipient full name and effective contact information when placing orders any delivery delay package loss return or extra logistics risks caused by incorrect missing or invalid customer information shall be undertaken solely by the customer
Once the order is shipped our system will automatically generate and update the logistics tracking information customers can check the real time transportation status and delivery progress of their custom mechanical keyboard orders through the official order page
We support a unified sixty day return window for all eligible products starting from the date customers receive the ordered goods customers who need to apply for return services shall complete the return application and relevant verification procedures within this valid time period in accordance with our refund and after sales rules
After customers return the goods and our team completes product inspection and confirms the return is compliant and valid all approved refund requests will be processed within five to ten working days the refund will be returned through the original payment channel to complete the entire fund settlement process
All transaction pricing logistics settlement and fund refund services on our website are uniformly denominated and settled in United States Dollar all order amounts displayed on the product and checkout page refer to the unified USD standard price without additional currency conversion fees
We are not responsible for temporary delivery delays caused by irresistible external factors including regional customs inspection procedures extreme weather conditions public logistics system failures and other uncontrollable situations relevant delays arising from objective factors will not be regarded as platform logistics service defaults
Customers shall check the package integrity and product completeness in a timely manner after receiving the goods if there are problems such as package damage missing accessories or product functional abnormalities during logistics delivery customers can contact our official customer service team within the specified time for problem verification and after sales processing
We reserve the right to adjust logistics service rules and delivery standards according to business optimization and logistics partner service iteration updated shipping policy contents will be published on the official website and take effect automatically after public announcement