Refund Policy

This Refund Policy clearly defines the standardized refund rules eligibility criteria application procedures and processing terms for all custom mechanical keyboard orders compatible with Mac Windows and mobile devices placed on our website this policy applies to all individual customers who purchase customized keyboard products and related supporting accessories from our official platform
We support full refund applications for unshipped orders customers can submit a refund request at any time if the order has not entered the production packaging and shipment process all prepaid payment amounts will be fully returned through the original payment channel without any service fee deduction or hidden charge the refund application will be reviewed and processed promptly after confirmation of unshipped order status
For standard non customized mechanical keyboard products that have been shipped and delivered customers are eligible for refund applications within the specified valid period on the premise that the product remains unused unopened intact in original packaging and free from manual damage scratch modification and worn appearance products with complete accessory sets and original packaging can be approved for refund after official inspection
Custom personalized mechanical keyboard products that have been produced and finished are not eligible for unconditional refund service since such products are manufactured strictly according to customer specified configurations including customized switch assembly keycap matching function programming and multi device adaptation setting these personalized customized items are non reusable and non resalable
We provide full refund service for products with confirmed quality manufacturing defects if the received mechanical keyboard has functional abnormalities such as unresponsive key triggering unstable wireless and wired connection failure of multi device adaptation for Mac Windows and mobile phones abnormal lighting effects and inherent circuit faults we will approve full refund after verifying the product quality problem
We accept refund applications for products with logistics damage or missing accessories during delivery customers can apply for refund or partial compensation if the product is severely damaged deformed or partially accessories are lost due to violent transportation we require customers to provide real photos and videos of outer package damage and product defects for problem verification
We implement differentiated partial refund rules for products with minor non functional appearance flaws that do not affect normal use and multi device adaptation performance after customer negotiation and confirmation partial refund compensation will be provided for tiny appearance defects that do not involve core keyboard functions to meet reasonable customer demands
All approved refund requests will be processed strictly in accordance with official financial processing procedures the refund fund will be returned to the customer’s original payment account within the standard processing cycle customers can check the refund progress and account arrival status through the order background or consult our customer service team for real time updates
Customers are responsible for the return shipping fees for unconditional refund applications of non defective standard products the return shipping cost will be borne by our side if the refund is caused by product quality problems official delivery errors or logistics damage we will provide corresponding shipping compensation according to the actual situation
We reserve the right to reject invalid refund applications including applications for artificial product damage private modification of keyboard structure unauthorized disassembly and repair long term used worn products and refund requests beyond the valid application period all invalid applications will be replied with detailed rejection reasons
Customers need to complete official return and commodity inspection procedures for all refundable shipped products after the refund application is approved customers shall return the goods in accordance with the specified return address and packaging requirements our team will initiate the refund process only after receiving and verifying the intact returned products